GCS views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person [or organisation] that has made the complaint.

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at GCS knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of GCS.

Please complete the complaint form below if you would like to lodge a complaint

Complaint Form


Complaint Number:  
Telephone Number:  
Please enter the exact details of your complaint below (including dates, times, names etc). Please provide evidence for your complaint. You may attach all evidence to this document










How would you like the matter resolved:











Please print, scan and send completed form to